Forms & agreements
Service agreement, participant intake, consent, incident report, SOAP progress notes, cancellation policy, exit and transition, conflict of interest.
Care & participant plans
Support plan, mealtime management, positive behaviour support, communication profile, risk assessment, emergency and evacuation, goal progress review, daily care log, money handling.
Participant handouts
Welcome letter, getting started, my goals, my important information, plan at a glance, weekly schedule, jargon buster, questions to ask a provider, meet your support worker, feedback form.
Registers & trackers
Complaints, onboarding, asset, continuous improvement, training, worker screening, medication administration record, practice standards self-assessment, vacancy and budget trackers.
HR & staff
Support worker position description, supervision record, performance review, reference check, offboarding checklist, team meeting minutes, weekly roster, auto-calculating timesheet.
Marketing & growth
Coordinator outreach toolkit, capability statement, Google review scripts, one-page marketing plan, lead tracker and ROI calculator, social content calendar, referral tracker.
Policies & procedures
Twelve audit-ready policies: code of conduct, complaints, incident, privacy, safeguarding, WHS, medication, infection control, emergency and disaster, recruitment and screening.
Plus website & AI prompt packs
Provider website templates and a library of AI prompts for content, compliance and day-to-day admin, all included with the course.
