Twenty weighted questions across the five things that decide whether a provider gets enquiries: findability, website conversion, referral relationships, compliance and measurement. You get a score, a breakdown by area, and a fix list ordered by what it is costing you. No email required, nothing stored.
Source: NDIA, Quarterly Report Q3 2025-26 (data to 31 March 2026). The participants-per-provider figure is 774,456 divided by 277,376.
Answer honestly, because the tool only helps if you do. Partly means started but not finished. Skip anything that does not apply to you; skipped questions are excluded from the score rather than counted against you.
Answer the questions above and your score, area breakdown and fix list appear here.
Send us your result and a specialist will look at your website, Google profile, directory listings and the providers competing in your catchment, then send back a written plan with the fixes in order. Free, no lock-in, and yours to hand to whoever does the work.
We use your details to prepare and send the review. Nothing about your answers leaves your browser unless you submit this form.
Twenty questions sit across five areas. Each question carries a weight of two, three or four points depending on how much difference it makes to enquiry flow in our experience, for sixty points in total. Yes scores the full weight, Partly scores half, No scores nothing.
Your score is the percentage of the weight of the questions you actually answered. Skipped questions are excluded from both sides of that sum rather than counted as failures, which is why the tool tells you how many of the twenty you answered. A 90 out of 100 built on four answers is not the same as a 90 built on twenty, and the result panel says so.
| Area | Questions | Points |
|---|---|---|
| Findability | 5 | 14 |
| Website and conversion | 5 | 14 |
| Referral relationships | 4 | 12 |
| Compliance and trust | 3 | 10 |
| Measurement | 3 | 10 |
| Total | 20 | 60 |
At 31 March 2026 there were 774,456 participants with an approved plan and 277,376 active providers — fewer than three participants for every active provider on average (NDIA Quarterly Report Q3 2025-26). In a market that crowded, the provider who shows up in a local search with a complete profile and recent reviews gets the shortlist place. That is usually a free fix rather than an advertising problem.
Traffic that cannot tell whether you accept their plan management type, their age group, or their suburb is traffic you paid for and lost. Most provider sites we look at describe the organisation; the ones that convert describe the participant, the intake rules and what happens in the first week. Accessibility belongs here too — this audience notices immediately when a site is hard to use.
Plan management is the largest single channel in the scheme: 526,376 participants use a plan manager, and they are served by roughly 1,481 plan managers. Of the $12.4b paid to providers in the March 2026 quarter, 64% was plan-managed (NDIA Quarterly Report Q3 2025-26). A channel with hundreds of thousands of participants behind about fifteen hundred organisations is worth a named contact list and a monthly rhythm. Ask for visibility rather than preferential referral — participants have to keep genuine choice and control, and coordinators have conflict of interest obligations of their own.
The NDIS Code of Conduct requires providers to act with integrity, honesty and transparency (NDIS Quality and Safeguards Commission). Separately, the ACCC has publicly put providers on notice about advertising that implies NDIS approval or endorsement (ACCC media release). And the NDIS logo and acronym are NDIA trade marks: you may only advertise as a registered provider if you are registered with the Commission, and logo use needs the NDIA’s consent (NDIS logo guidelines). A marketing page is the easiest place to breach all three, and the easiest to fix.
The value of a participant varies enormously by service type, which is why cost per enquiry only means something next to what a participant is worth to you. At the top end, 36,808 participants received Supported Independent Living, with average SIL payments of $447,100 each per year (NDIA Quarterly Report Q3 2025-26). A provider filling SIL vacancies can justify a very different acquisition cost from a provider taking one-off allied health appointments — but only if both are counting.
Twenty questions across five areas, each weighted 2, 3 or 4 points for 60 in total. Yes scores the full weight, Partly half, No nothing. The score is the percentage of the weight of the questions you answered, so skipped questions are excluded rather than counted as zeros. The weights and bands are our opinion, not an industry standard.
We band it as weak under 50, patchy from 50 to 74, and solid at 75 and above. The area breakdown matters more than the number, because one weak area is usually what is actually holding enquiries back.
Work down the fix list. It is ordered by how many points each gap costs you, which is the question weight multiplied by how far short you fell. The items that cost time rather than money tend to surface near the top.
No. The scoring runs entirely in your browser. Nothing is sent or saved unless you choose to fill in the review form.
No, and we will not claim it does. The check measures whether the fundamentals that make enquiries possible are in place. Demand in your catchment, your capacity and your pricing all still apply.
Skip them. They are removed from the calculation entirely. The result panel always tells you how many of the twenty questions your score is based on.
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