The short answer: Astalty is widely rated the easiest tool built specifically for support coordinators, and at the time of writing its paid plan runs at $64 per standard user per month (GST inclusive) with a free Astalty Lite tier for solo coordinators. Nightingale is strong for time-to-invoice and PRODA claiming, while SupportAbility and Flowlogic suit coordinators working inside larger registered provider operations. The comparison and how to pick are below.
Coordination is task and time driven. A coordinator’s day is logging contacts against a participant’s funded budget, chasing referrals, writing reports, and turning recorded minutes into invoices the agency will actually pay. The tools that work are the ones that capture a note and the billable time in the same action, then carry that straight through to a claim. The ones that fail are repurposed CRMs that were never built around an NDIS plan.
In our experience working with coordinators on their websites and lead flow, the software question and the growth question get tangled together. A coordinator will tell us they need a better system, when what they actually need is a system that does not lose billable time. Recovering even 30 minutes of unrecorded contact time a day, across a caseload, is often worth more than a new marketing channel. So the right tool is the one that makes accurate time capture the path of least resistance.
Whatever you choose has to keep you inside the NDIS Practice Standards, which require defensible records and, for support coordination, clear management of any conflict of interest where you also deliver other supports. That means your case notes, consent records and service agreements need to be retrievable on request, not scattered across email and spreadsheets.
| Software | Best for | Indicative pricing | Notes |
|---|---|---|---|
| Astalty | Coordinators wanting a simple, task-based tool built for them | From $64 per standard user / month inc GST; free Lite tier | NDIS-built; everything organised around tasks and billable time |
| Nightingale | Time tracking that flows to invoicing and claiming | Quote from vendor | Logs time in case notes; PRODA bulk claiming |
| SupportAbility | Coordinators inside registered provider operations | Quote from vendor | Strong compliance and reporting |
| Flowlogic / Flowlogic Lite | Funding and compliance focus | Quote from vendor | Established NDIS platform by Datanova |
| MYP / ShiftCare | Coordinators wanting coordination inside a wider platform | Quote from vendor | Good if you also deliver other supports |
A note on pricing: Astalty publishes its rates openly, listing $64 per standard user per month and $30 per support worker per month, both GST inclusive, with a 14-day free trial and no lock-in contract (Astalty pricing). Most of the others price on a quote, so confirm current figures directly. The free Astalty Lite plan ($0 setup, $0 per user) covers unlimited participants, notes, file uploads and billable-hour recording, which makes it a genuine option for a solo coordinator who is not yet bulk-claiming.
This is the part that separates a good fit from a frustrating one. Support coordination is claimed by the hour against the participant’s Support Coordination budget, so every billable minute needs a note attached and a clean path to a payment request. Once you are handling more than a handful of participants, you stop submitting claims one at a time and move to a bulk payment request: your software exports a single CSV of registration numbers, participant NDIS numbers, support line items and service durations, which you upload through the myplace provider portal in one go.
The time saving is real. Astalty’s own walkthrough puts a manual claim at roughly two minutes each, so a coordinator lodging 30 claims a week spends about an hour on admin, versus under two minutes to upload the same data as one bulk file (Astalty; PRODA via Services Australia is the login used to access the portal). When you compare tools, the question to ask each vendor is not “do you do invoicing” but “does recorded time flow into a bulk payment request file without re-keying”. If the answer is no, you will pay for it in lost hours every week.
If coordination is your whole business, a purpose-built tool like Astalty or Nightingale will feel lighter than a full provider platform, and the open pricing makes budgeting simple. If you coordinate alongside delivering other supports, keeping everything in one system such as SupportAbility or MYP may reduce double handling and help you evidence the conflict-of-interest separation the Practice Standards expect. Start with a free trial, run a real week of notes and one bulk claim through it, and pick the one your team actually uses without complaint. Either way, growing your caseload is a marketing job, not a software one.
Astalty is frequently rated the best purpose-built tool for support coordinators because it is task-based and NDIS-built, with open pricing from $64 per standard user per month (inc GST) and a free Astalty Lite tier for solo coordinators. Nightingale is strong where time tracking and claiming matter most, and SupportAbility or Flowlogic suit coordinators inside larger registered providers.
Yes. Astalty Lite is free ($0 setup, $0 per user) and covers unlimited participants, case notes, file uploads and billable-hour recording. It is aimed at solo coordinators who are not yet doing bulk claiming. Confirm current terms on the vendor’s site, as free tiers change.
Coordination is claimed by the hour against the participant’s Support Coordination budget. Tools log time directly in the case note, draw it against funding, and export it as a bulk payment request: a single CSV of NDIS numbers, line items and durations that you upload through the myplace provider portal (accessed via PRODA), rather than lodging each claim by hand.
Speed. A manual claim takes around two minutes each, so 30 claims a week is roughly an hour of admin, while uploading the same data as one bulk file takes under two minutes. Good software builds that export for you so recorded time becomes a claim without re-keying.
Through visibility and referrals: a complete Google Business Profile, specialisation pages, reviews and staying in front of LACs and planners. See our support coordinator marketing page.
Sources & vendor links: Information here is drawn from each provider’s official website, reviewed June 2026. Pricing and features change — verify current details directly: ShiftCare · SupportAbility · Flowlogic.
Disclaimer: This article is general information only, current as at the date shown above, and is not financial, legal, clinical or professional advice, nor a recommendation or endorsement of any product, service or provider. Features, pricing and availability change frequently — verify current details directly with each provider before making a decision. All product and company names, logos and trademarks are the property of their respective owners, and their mention does not imply any affiliation with, or endorsement by, NDIS Growth. To the extent permitted by law, NDIS Growth accepts no liability for any loss arising from reliance on this information.A specialist reviews your visibility against the providers competing in your catchment, and sends a written growth plan within two business days. You keep it either way.