Disclaimer: This article is general information only and reflects our views as at the date shown above. It is not professional, legal, financial, tax or clinical advice, and it is not a recommendation or endorsement of any product, service or provider. Any third-party names, pricing and features belong to their respective owners and can change at any time, so verify them independently before acting. To the extent permitted by law, NDIS Growth accepts no liability for any loss arising from reliance on this information. Read our full disclaimer.
The short answer: there is no single best NDIS software, only the best for your size and needs. ShiftCare leads for rostering and in-home or community providers, Brevity and SupportAbility suit small to mid registered providers, and Lumary fits large multi-site providers. The full comparison is below.
“NDIS software” is an umbrella term covering several categories that solve different problems, and most buyer confusion comes from comparing tools that were never meant to do the same job. Work out which category, or combination, you actually need before you read another feature grid.
Several of the platforms below span more than one of these categories. A small provider usually wants a single all-in-one; a larger one may run a best-of-breed stack with integrations between the pieces.
The right platform depends on what you actually need it to do: rostering a casual workforce, managing participant records and plans, claiming from the NDIA, or all of it at once. Match the tool to your size and your biggest pain point rather than chasing the longest feature list. Most providers value NDIS-specific billing and claiming, an app support workers will actually use, and clean compliance reporting.
Before you compare features, get clear on a few non-negotiables that come from how the scheme actually works, not from any vendor’s brochure.
Whatever software you pick sits in front of the NDIA’s own systems, it does not replace them. Even for participants whose plans have moved to the newer PACE computer system, providers still submit payment claims through the myplace provider portal, typically using a bulk payment request file, with the same support line items used today (NDIS). Good NDIS software earns its keep by generating that bulk upload cleanly from your rostered shifts and progress notes, so you are not rekeying claims by hand. When you demo a platform, ask exactly how claims leave the system and land in myplace, and what happens when a claim is rejected.
Access to those portals runs through a Digital ID (myID) and the Relationship Authorisation Manager, plus PRODA for direct system-to-system claiming (Services Australia). If a vendor advertises automated or direct claiming, confirm whether it submits through PRODA on your behalf or simply produces a file you upload yourself. Both work, but they are very different day to day.
The NDIA updates its pricing every year, normally from 1 July: the 2026-27 NDIS Pricing Schedule took effect on 1 July 2026, replacing the 2025-26 Pricing Arrangements and Price Limits, with most support-worker rates rising and several therapy rates held or reduced (NDIS pricing updates). [Updated 1 July 2026: from 2026-27 the single “Pricing Arrangements and Price Limits” is split into a separate Pricing Schedule and claiming-rules document — always confirm current figures in the official schedule.] Billing software that does not track these changes will quietly over-claim or under-claim until someone notices. Ask each vendor how fast they push price guide updates after the NDIA releases them, and whether your historical claims are repriced or left as billed.
If you are a registered provider, your records are an audit matter, not just an admin one. The NDIS Practice Standards Core Module requires an information management system proportionate to your size that keeps participant records accurate, secure, access-controlled and retained for the required period, in line with the Australian Privacy Principles (NDIS Quality and Safeguards Commission). In practice that means you want role-based logins, an audit trail of who changed what, data hosted in Australia, and an easy way to export records for an auditor. These are the questions that separate a real provider platform from a generic scheduling app.
| Software | Best for | Indicative pricing |
|---|---|---|
| ShiftCare | Rostering and support worker management, in-home and community providers | Published tiers, from around $9 per user per month |
| Brevity Care | Small to mid providers wanting an affordable all-in-one | Published, per client: ~$4.49–$6.49/client/mo |
| SupportAbility | Registered providers needing strong compliance and analytics | Not publicly listed (quote) |
| Lumary | Large, multi-site providers needing enterprise features | Not publicly listed (enterprise) |
| CareMaster | Rostering-led teams wanting transparent pricing and PRODA claiming | Published: A$16–$36/user/mo + add-ons |
| MYP | Providers wanting CRM, forms and operations in one | Not publicly listed (quote) |
| AlayaCare | Larger home and community care with clinical needs | Not publicly listed (enterprise) |
| VisiCase | Multi-program providers (NDIS, aged care and allied health) | Not publicly listed (quote) |
Eight platforms cover most of what Australian NDIS providers run on. The profiles below focus on what each is for, what it costs and what to watch; for the deepest per-category breakdowns, see our practice management and plan management guides.
Founded in Sydney in 2016, ShiftCare is the rostering-led platform on this list, built for in-home and community providers running large casual workforces. The core is scheduling, timesheets and payroll, with a support-worker app (iOS and Android, with an offline mode) that staff genuinely use, plus progress notes, care plans and goals, incident management, eMAR and a family portal. NDIS-ready pricing, bulk invoicing and claiming, and funds management sit on the Professional and Premium tiers, with SCHADS award alerts arriving at Premium. It is one of the few vendors to publish pricing openly, running tiered per-staff plans from around $9 per user per month with a five-staff minimum, and it holds a strong 4.6 out of 5 across 145 reviews on Capterra. The watch-out: its CRM and support-coordination depth is lighter than the all-in-ones, and the claiming features you may be counting on live on the higher tiers, so price the tier you actually need.
Brevity is a Sydney all-in-one built specifically for community care, founded in 2017 as part of the Australian Evello group, ISO/IEC 27001 certified and badged an NDIS Digital Partner. In one system it covers client management and budgeting, smart scheduling and rostering, timesheets, NDIS invoicing and bulk claims, progress and shift notes, incident management, quoting and service agreements, document storage and payroll, with native iOS and Android worker apps and Xero, MYOB and QuickBooks integrations. It is unusually transparent on price, publishing a per-client model at roughly $4.49 per client per month on Lite (no setup fee, with a free trial) up to $6.49 on Business, plus a price-on-application Enterprise tier. Per-client billing rewards providers with many workers per participant and can cost more where each worker serves only a few clients, so run the maths on your own ratio. The watch-out: the recurring criticism in app-store and independent reviews is mobile-app stability, and its independent review base is thinner than the bigger vendors, so put the worker app through a real trial.
SupportAbility is a long-established, Melbourne-built cloud platform aimed squarely at registered providers, and since April 2023 it has been owned by Jonas Software, part of the global Constellation Software group. It handles client and funding management, budget tracking with warnings, plan reviews, billing holds, NDIS Bulk Payment Request generation, automatic price-guide updates, goal-progress and funding statements, and case notes, with the NDIS Practice Standards built in so your records stand up at audit. A real differentiator is integration breadth at no extra licence cost: Xero, MYOB AccountRight, QuickBooks and Reckon for accounting, plus payroll tools like MicrOpay, per its integrations list. The watch-out: it does not publish pricing (you book a demo), it is more a back-office and compliance system than a rostering-first one, and some enterprise extras such as the Power BI data replica are charged on top.
Lumary is the enterprise option, founded in Adelaide in 2017 and built natively on Salesforce as a managed package (“powered, partnered and invested in by Salesforce”, and backed by a $17M raise that included Salesforce Ventures). That foundation is the whole proposition: multi-funding-stream coverage across NDIS, Home Care Packages, CHSP and DSS, billing and claims with price-guide updates, rostering, workforce management, compliance documentation, invoicing automation and advanced reporting, all on Salesforce infrastructure with its ecosystem and deep customisation. The company reports more than 200 providers, 500,000-plus care recipients and around $6 billion in annual NDIS funding on the platform (its own figures). The watch-out is significant: Lumary holds just 2.5 out of 5 from independent reviewers on ProductReview.com.au, with recurring complaints about a clunky, confusing interface and expensive, drawn-out implementations; pricing is quote-only, and the Salesforce learning curve and rollout are real, so it earns its cost only once you are big enough to use what you are paying for.
CareMaster is 100% Australian owned and built around AI shift-matching, but it is a full NDIS and aged care platform underneath: funding-allocation monitoring and price-guide adherence, AI rostering from a central dashboard, NDIS bulk invoicing, timesheets, automated invoicing from real-time booking data, and reporting, with both a support-worker app and a participant app included on every tier. It is one of the most price-transparent options around, publishing per-user tiers of A$16 (Essential), A$26 (Standard) and A$36 (Premium) per user per month excluding GST with a five-user minimum, per its pricing page, plus Xero, MYOB and QuickBooks integrations. The watch-out: several capabilities you may treat as core are paid add-ons on top of the per-user fee, including payroll award interpretation, platform hosting and DSS DEX reporting, so build the real monthly figure from the modules you need rather than the headline tier.
MYP is an Australian all-in-one that, following its merger with iinsight, describes itself as the largest care and practice management software provider in the country (its own claim, not independently audited). It brings CRM, custom forms, scheduling and rostering, invoicing, payroll, incident management and compliance into one system, produces Services Australia claim files and DEX reports, and stands out on payment integrations, connecting to HICAPS and Lantern Pay alongside Xero and MYOB, per its NDIS software page. That makes it a strong fit for providers who want their enquiry and intake pipeline living next to delivery and claiming rather than bolted on. The watch-out: there is no public pricing, the “largest” and “best” lines are marketing rather than benchmarked, and the native support-worker app detail is thin on its site, so confirm the on-the-ground worker experience directly.
AlayaCare is an enterprise home and community care platform founded in 2014 and headquartered in Montreal, Canada, with a dedicated Australia and New Zealand operation and large local customers. It covers NDIS budget tracking with real-time dashboards, in-platform claims, clinical documentation, scheduling and rostering with worker-matching, a family portal, virtual visits, a mobile care app, business-intelligence reporting and an AI assistant it calls Layla, making it the strongest pick here for clinically complex, multi-site home-care operations. Pricing is custom and quote-only. The watch-out: it is built offshore, so its NDIS claiming is a localisation layer on a global product rather than its origin, and it does not name specific Australian accounting connectors on its site, so confirm the integrations you depend on.
VisiCase is a Sydney-built platform (founded around 2015, based in Ultimo) designed as a single end-to-end system across multiple programs at once: NDIS, SIL, aged care, DVA, mental health and allied health. It offers an auto-updated NDIS price guide, real-time funding visibility, enquiries and quotes, goals and case plans, outcome measurement, AI rostering with travel-time calculation, integrated invoicing and payroll, comprehensive incident management and DEX automation, and its security posture is a selling point, with ISO 27001 certification and data hosted in AWS Sydney, per its security page. It suits multi-program, security-conscious mid-to-enterprise providers. The watch-out: pricing is not published, and named accounting integrations are not disclosed on its site, so verify the connectors you rely on.
The monthly licence is usually the smallest part of the bill. When you compare quotes, compare the whole cost of ownership over two to three years, not the per-seat sticker price.
A useful rule of thumb: the quote-only platforms (Lumary, AlayaCare, MYP, SupportAbility, VisiCase) tend to make commercial sense only once you are large enough to use what you are paying for, while the published-price tools (ShiftCare, Brevity, CareMaster) let a smaller provider know the number up front.
Most buyer’s regret traces back to judging software on a polished demo with the vendor’s tidy sample data. Run your own evaluation instead.
You are handling sensitive participant information and, if you are registered, you carry record-keeping obligations the software has to support. Two of the platforms here, Brevity and VisiCase, hold ISO/IEC 27001 certification, the international standard for information security management, and VisiCase hosts its data in AWS Sydney.
Whichever platform you shortlist, confirm a short list of essentials: data hosted in Australia, role-based logins so staff only see what they should, an audit trail of who viewed and changed each record, and retention that meets the requirement to keep most participant and operational records for at least seven years, longer for records involving children, under the NDIS record-keeping rules and the Australian Privacy Principles. These are the questions that separate a genuine provider platform from a generic scheduling app.
We do not sell software, we market for the providers who use it, so we sit with a lot of operators just after they have signed or just after they have regretted signing. The patterns repeat.
Whichever you choose, software helps you run supports, but it will not bring you participants. That is what your marketing does.
For small providers, ShiftCare, Brevity Care and CareMaster are popular because they are affordable, quick to learn and include NDIS billing. Your best choice depends on whether rostering a casual workforce or all-in-one participant management is your bigger pain point. Trial the support worker app before you commit, because that is what decides whether your team actually uses the system.
Large, multi-site providers usually choose Lumary or AlayaCare for enterprise configurability, advanced compliance reporting and integration with finance and HR systems, accepting higher cost and a longer setup in return. The deciding factors are usually data migration support, audit-ready record keeping and how well the platform handles claiming at volume.
Entry-level rostering starts around $9 per user per month, mid-range all-in-one platforms run roughly $15 to $30 per user per month, and enterprise platforms use custom pricing that can exceed $50 per user per month. Watch for setup, data migration and training fees on top of the headline subscription. Confirm current pricing with each vendor, as it changes.
Yes. NDIS software sits in front of the NDIA’s systems, it does not replace them. Providers still submit payment claims through the myplace provider portal, usually as a bulk payment request, even for participants whose plans have moved to the PACE system (NDIS). Good software generates that bulk file from your shifts and notes, and some claim directly via PRODA on your behalf.
It helps, but it does not make you compliant on its own. Registered providers must keep an information management system that stores participant records securely, with access controls and proper retention, under the NDIS Practice Standards Core Module (NDIS Quality and Safeguards Commission). Look for role-based logins, an audit trail, Australian data hosting and easy record export.
Practice or care management software runs a provider’s whole operation: intake, records, rostering, notes, invoicing and claiming. Plan management software is a different category: it is what a plan-management business runs to process invoices and claim from the NDIA on a participant’s behalf, and it includes participant-facing apps for tracking funding. If you deliver supports, you want practice management; if you manage other people’s plans, you want plan management. See our practice management and plan management guides.
A sole trader with a handful of participants can start on spreadsheets and a calendar, but the moment you are rostering casual staff, writing progress notes that have to survive an audit, or submitting bulk claims, a spreadsheet becomes a liability. Most new providers move to an affordable, published-price tool like ShiftCare or CareMaster early, because the cost of a missed claim or a lost note quickly outweighs the subscription.
No. Software runs your operations. Getting participants comes from marketing: local SEO, Google Business Profile, coordinator outreach and a converting website.
Sources & vendor links: Information here is drawn from each provider’s official website, reviewed June 2026. Pricing and features change — verify current details directly: ShiftCare · Brevity · SupportAbility · Lumary · CareMaster · MYP · AlayaCare · VisiCase.
Disclaimer: This article is general information only, current as at the date shown above, and is not financial, legal, clinical or professional advice, nor a recommendation or endorsement of any product, service or provider. Features, pricing and availability change frequently — verify current details directly with each provider before making a decision. All product and company names, logos and trademarks are the property of their respective owners, and their mention does not imply any affiliation with, or endorsement by, NDIS Growth. To the extent permitted by law, NDIS Growth accepts no liability for any loss arising from reliance on this information.A specialist reviews your visibility against the providers competing in your catchment, and sends a written growth plan within two business days. You keep it either way.