The short answer: there is no single best NDIS software, only the best for your size and needs. ShiftCare leads for rostering and in-home or community providers, Brevity and SupportAbility suit small to mid registered providers, and Lumary fits large multi-site providers. The full comparison is below.
The right platform depends on what you actually need it to do: rostering a casual workforce, managing participant records and plans, claiming from the NDIA, or all of it at once. Match the tool to your size and your biggest pain point rather than chasing the longest feature list. Most providers value NDIS-specific billing and claiming, an app support workers will actually use, and clean compliance reporting.
Before you compare features, get clear on a few non-negotiables that come from how the scheme actually works, not from any vendor’s brochure.
Whatever software you pick sits in front of the NDIA’s own systems, it does not replace them. Even for participants whose plans have moved to the newer PACE computer system, providers still submit payment claims through the myplace provider portal, typically using a bulk payment request file, with the same support line items used today (NDIS). Good NDIS software earns its keep by generating that bulk upload cleanly from your rostered shifts and progress notes, so you are not rekeying claims by hand. When you demo a platform, ask exactly how claims leave the system and land in myplace, and what happens when a claim is rejected.
Access to those portals runs through a Digital ID (myID) and the Relationship Authorisation Manager, plus PRODA for direct system-to-system claiming (Services Australia). If a vendor advertises automated or direct claiming, confirm whether it submits through PRODA on your behalf or simply produces a file you upload yourself. Both work, but they are very different day to day.
The NDIA updates its Pricing Arrangements and Price Limits regularly: the 2025-26 arrangements lifted most support prices by 3.95% from 1 July 2025, with a further update taking effect 24 November 2025 (NDIS). Billing software that does not track these changes will quietly over-claim or under-claim until someone notices. Ask each vendor how fast they push price guide updates after the NDIA releases them, and whether your historical claims are repriced or left as billed.
If you are a registered provider, your records are an audit matter, not just an admin one. The NDIS Practice Standards Core Module requires an information management system proportionate to your size that keeps participant records accurate, secure, access-controlled and retained for the required period, in line with the Australian Privacy Principles (NDIS Quality and Safeguards Commission). In practice that means you want role-based logins, an audit trail of who changed what, data hosted in Australia, and an easy way to export records for an auditor. These are the questions that separate a real provider platform from a generic scheduling app.
| Software | Best for | Indicative pricing |
|---|---|---|
| ShiftCare | Rostering and support worker management, in-home and community providers | From around $9 per user per month |
| Brevity Care | Small to mid providers wanting an affordable all-in-one | Around $15 to $30 per user per month |
| SupportAbility | Registered providers needing strong compliance and analytics | Around $15 to $30 per user per month |
| Lumary | Large, multi-site providers needing enterprise features | Custom, often $50+ per user per month |
| CareMaster | Smaller providers wanting flat pricing and PRODA claiming | From around $99 per month (up to 5 users) |
| MYP | Providers wanting CRM, forms and operations in one | Custom |
| AlayaCare | Larger home and community care with clinical needs | Custom |
The market leader for NDIS rostering and support worker management. Strong for providers delivering in-home and community supports with large casual workforces, with NDIS billing, client records, family access and a well-liked mobile app.
An easy-to-use, end-to-end platform covering client records, rostering, billing against the NDIS price guide, progress notes and reporting. A popular pick for small to mid providers who want one affordable system.
A cloud platform built for registered providers, with end-to-end service management from intake and rostering to invoicing, claims and multi-site reporting, and a strong compliance and analytics focus.
An enterprise platform built on Salesforce for large, multi-site providers. Highly configurable with AI-assisted rostering, telehealth and audit-ready compliance, but more than smaller teams usually need.
CareMaster offers end-to-end management with direct PRODA submission and flat pricing that suits smaller teams. MYP is a purpose-built NDIS platform combining CRM, custom forms, rostering and claiming. AlayaCare suits larger home and community care providers with clinical workflows and visit verification.
We do not sell software, we market for the providers who use it, so we sit with a lot of operators just after they have signed or just after they have regretted signing. The patterns repeat.
Whichever you choose, software helps you run supports, but it will not bring you participants. That is what your marketing does.
For small providers, ShiftCare, Brevity Care and CareMaster are popular because they are affordable, quick to learn and include NDIS billing. Your best choice depends on whether rostering a casual workforce or all-in-one participant management is your bigger pain point. Trial the support worker app before you commit, because that is what decides whether your team actually uses the system.
Large, multi-site providers usually choose Lumary or AlayaCare for enterprise configurability, advanced compliance reporting and integration with finance and HR systems, accepting higher cost and a longer setup in return. The deciding factors are usually data migration support, audit-ready record keeping and how well the platform handles claiming at volume.
Entry-level rostering starts around $9 per user per month, mid-range all-in-one platforms run roughly $15 to $30 per user per month, and enterprise platforms use custom pricing that can exceed $50 per user per month. Watch for setup, data migration and training fees on top of the headline subscription. Confirm current pricing with each vendor, as it changes.
Yes. NDIS software sits in front of the NDIA’s systems, it does not replace them. Providers still submit payment claims through the myplace provider portal, usually as a bulk payment request, even for participants whose plans have moved to the PACE system (NDIS). Good software generates that bulk file from your shifts and notes, and some claim directly via PRODA on your behalf.
It helps, but it does not make you compliant on its own. Registered providers must keep an information management system that stores participant records securely, with access controls and proper retention, under the NDIS Practice Standards Core Module (NDIS Quality and Safeguards Commission). Look for role-based logins, an audit trail, Australian data hosting and easy record export.
No. Software runs your operations. Getting participants comes from marketing: local SEO, Google Business Profile, coordinator outreach and a converting website.
Sources & vendor links: Information here is drawn from each provider’s official website, reviewed June 2026. Pricing and features change — verify current details directly: Lumary · ShiftCare · Brevity · SupportAbility · CareMaster.
Disclaimer: This article is general information only, current as at the date shown above, and is not financial, legal, clinical or professional advice, nor a recommendation or endorsement of any product, service or provider. Features, pricing and availability change frequently — verify current details directly with each provider before making a decision. All product and company names, logos and trademarks are the property of their respective owners, and their mention does not imply any affiliation with, or endorsement by, NDIS Growth. To the extent permitted by law, NDIS Growth accepts no liability for any loss arising from reliance on this information.A specialist reviews your visibility against the providers competing in your catchment, and sends a written growth plan within two business days. You keep it either way.