The short answer: in the NDIS, your CRM is really your participant and referral management system, and it usually lives inside your care platform. ShiftCare, Brevity and MYP suit small to mid providers, SupportAbility suits compliance-focused registered providers, and Lumary suits large ones. Comparison below.
For most providers a separate sales CRM is overkill. What you actually need is a system that manages participant records, referrals, communications and the journey from enquiry to onboarded participant, ideally connected to rostering and billing. That is why NDIS CRM features usually sit inside a care management platform rather than a standalone tool.
| Platform | Best for | Indicative pricing |
|---|---|---|
| ShiftCare | Client records plus rostering and billing in one | From around $9 per user per month |
| MYP | CRM, custom forms and operations together | Custom |
| Brevity Care | Affordable all-in-one for small to mid providers | Around $15 to $30 per user per month |
| SupportAbility | Compliance-focused registered providers | Around $15 to $30 per user per month |
| Lumary | Enterprise client management and reporting | Custom, often $50+ per user per month |
If you mostly need to track enquiries, referrers and participant records, almost any of these will do, so choose on ease of use and whether it connects to your rostering and billing. If support coordination is your focus, look at purpose-built coordination tools in our support coordination software guide.
Remember a CRM only manages the enquiries you already have. Filling it with new participant enquiries is a lead generation job.
Usually not. Participant and referral management is best handled inside your care platform (like ShiftCare, Brevity or MYP) so records, rostering and billing stay connected.
ShiftCare, Brevity Care and MYP are common choices because they combine client records with the rostering and billing small providers need, at an accessible price.
Through marketing: local SEO and Google Business Profile, coordinator outreach, reviews and a website that converts. A CRM organises enquiries; marketing creates them.
Sources & vendor links: Information here is drawn from each provider’s official website, reviewed June 2026. Pricing and features change — verify current details directly: Lumary · ShiftCare · Brevity · SupportAbility.
Disclaimer: This article is general information only, current as at the date shown above, and is not financial, legal, clinical or professional advice, nor a recommendation or endorsement of any product, service or provider. Features, pricing and availability change frequently — verify current details directly with each provider before making a decision. All product and company names, logos and trademarks are the property of their respective owners, and their mention does not imply any affiliation with, or endorsement by, NDIS Growth. To the extent permitted by law, NDIS Growth accepts no liability for any loss arising from reliance on this information.A specialist reviews your visibility against the providers competing in your catchment, and sends a written growth plan within two business days. You keep it either way.