The short answer: choose Brevity Care if you are a small to mid provider wanting an affordable, easy all-in-one platform that handles rostering, claiming and payroll without a big setup project. Choose Lumary if you are a large or multi-site provider that needs enterprise configurability, advanced reporting and the wider Salesforce ecosystem, and you have the budget and internal capacity to run it. Full comparison below.
Both Lumary and Brevity are end-to-end NDIS platforms. Both cover the same core jobs every provider has to do: keep client records, build rosters, run shifts, capture progress notes, raise invoices, claim against NDIS funding and stay on top of compliance. The real difference is scale and architecture. Brevity is a purpose-built, all-in-one product aimed at making those jobs affordable and quick to learn. Lumary is an enterprise care management platform built on Salesforce, aimed at larger organisations that need deep configuration and reporting.
Picking the right one matters more than it used to. As at 30 September 2025 there were more than 751,000 participants on the scheme, up around 1.6% in a single quarter, according to the NDIS quarterly reports. Growing caseloads, tighter pricing and the rollout of the NDIA’s new PACE system mean your software has to keep claiming clean and audit trails tidy while you scale. The wrong platform shows up as rejected claims, payroll errors and staff who avoid the system.
| Brevity Care | Lumary | |
|---|---|---|
| Best for | Small to mid providers | Large, multi-site providers |
| Ease of use | Easy, quick to start | Powerful, but a bigger setup project |
| Platform | Purpose-built, cloud-based | Built on Salesforce |
| Scope | Disability, plan management, support coordination, allied health, SIL, aged care | Disability and aged care, NDIS, HCP, CHSP, DSS |
| Standout features | Smart scheduling, mobile app, payroll, NDIS claims, Xero and DEX integration | Salesforce configurability, advanced reporting, workforce management, invoicing automation |
| Security | ISO/IEC 27001 certified | Salesforce infrastructure |
| Indicative pricing | Per-user subscription, lower entry cost; quoted on enquiry | Custom enterprise pricing, typically higher per user |
One thing worth saying upfront: neither vendor publishes a standard price list. The figures floating around forums are guesses. Both quote against your headcount, modules and migration needs, so the table above is a shape, not a number. Get written quotes for your actual team size.
Brevity describes itself as end-to-end cloud software made for community care organisations, and it is positioned as an NDIS digital partner. In practice it is the kind of single system a 5 to 80 staff provider can run without a dedicated IT person. Per its official site, the platform covers client management and planning, smart scheduling and rostering, billing and invoicing, NDIS claims processing, payroll, document management and mobile apps for support workers on iOS and Android.
Two integration points matter for compliance. Brevity integrates with the Services Australia and DEX APIs, which is what underpins clean NDIS and aged care claiming, and it integrates with Xero for accounting so finance is not rekeying invoices. It also holds ISO/IEC 27001 certification for information security, which is a useful signal when a participant’s family or an auditor asks how their data is protected.
Where Brevity shines is time-to-value. A small provider can be live in weeks rather than months, support workers pick up the mobile app quickly, and the rostering-to-claim flow is tight enough that you are not stitching three tools together. Where it can feel its size is at the top end: if you run dozens of sites, complex funding splits and want to design your own reporting and automation, you will eventually want more than an off-the-shelf product gives you.
Lumary is a different animal. It is an enterprise care management platform that, per its official site, is “powered, partnered and invested in by Salesforce.” That single fact explains most of the trade-offs. You get the configurability, reporting and integration ecosystem of the world’s largest CRM, and you also inherit its complexity and cost base.
The scale Lumary operates at is real. The company states it supports 200+ enterprise and SME providers in Australia, more than 500,000 care recipients and 80,000+ healthcare workers, processing around $6 billion in annual NDIS funding through the platform. It covers disability and aged care across NDIS, Home Care Packages, CHSP and DSS funding, with care management, workforce management and invoicing automation built in.
For a large or multi-site organisation, building on Salesforce is a genuine advantage. You can model unusual workflows, plug into other Salesforce products your fundraising or HR teams already use, and report across the whole organisation rather than one program at a time. The flip side, in our experience advising providers who run it, is that Lumary rewards organisations with the internal capacity to configure and maintain it. The setup is a project, not a switch-on, and the cost only makes sense once you are big enough to use what you are paying for.
Neither product has public per-seat pricing, so be wary of any blog that quotes exact dollar figures with confidence. What is consistent across both vendors is the model: you pay a per-user subscription, plus implementation and data migration. Brevity sits at the lower-cost, faster-to-deploy end. Lumary is custom enterprise pricing and, because it carries Salesforce licensing underneath, typically lands higher per user with a larger implementation cost.
The number that actually decides value is not the monthly fee, it is what a rejected claim or a payroll error costs you. Claims still flow through the NDIA’s portals, and the rollout of PACE has changed how providers are recorded against a participant’s plan. The NDIS notes that providers of SIL, home and living or behaviour supports must be recorded under “My providers” in the plan or claims can be automatically rejected, per ndis.gov.au. Whichever platform you choose, confirm it keeps your claiming aligned with PACE, because a cheaper tool that leaks rejected claims is not cheaper.
If budget and simplicity matter most and you are a small or growing provider, Brevity is usually the better fit. You get a complete claim-to-payroll workflow you can actually run, at a price that suits a smaller margin. If you are large, multi-site, or you need deep customisation, organisation-wide reporting and the Salesforce ecosystem, Lumary earns its higher cost and longer setup.
Do not pick on brand or on a feature list alone. Trial both with your own workflows, your own funding mix and your own support workers, confirm current pricing in writing, and weight ease of adoption heavily. The best platform is the one your team will actually use every shift.
We help NDIS providers get found by participants searching right now, so the platform you just chose has people to support.
In our experience running campaigns for NDIS providers, the software question and the growth question get tangled together, and they should not be. A new CRM or rostering platform makes the work you already have easier to deliver. It does not, on its own, bring you a single new participant. We have seen providers spend months choosing between platforms like these while their referral pipeline went quiet. Pick the system that fits how you operate, get it bedded in, then turn attention to where your next participants will come from. The two jobs need different tools.
Brevity is usually the better fit for small to mid providers. It is purpose-built, faster to set up and lower cost, and it bundles rostering, NDIS claiming, payroll and a support-worker mobile app into one system a small team can run without dedicated IT. Lumary is built for large, complex organisations and its strengths only pay off at scale.
Lumary is an enterprise platform built on Salesforce, and it is “powered, partnered and invested in by Salesforce” per its own site. That gives deep configurability, advanced reporting and a wide integration ecosystem, but it also carries Salesforce licensing and a larger implementation underneath, so it typically costs more per user than Brevity’s simpler all-in-one. Neither vendor publishes fixed prices, so get written quotes at your headcount.
Yes. Many providers start on a simpler platform and move to an enterprise one as they grow. The catch is the data migration: client records, plans, notes and historical claims all have to move cleanly. Plan it carefully, run both systems in parallel for a short period, and confirm migration support and timing with each vendor in writing before you commit.
Both are positioned as NDIS digital partners and both claim against the NDIA’s systems, but PACE has changed how providers are recorded against a participant’s plan. Providers of SIL, home and living or behaviour supports must be listed under “My providers” in the plan, or claims can be automatically rejected. Ask each vendor directly how their platform handles PACE claiming and the my NDIS provider portal before you sign.
No, and that is an important distinction. NDIS software runs your operations: rostering, claiming, compliance and payroll. It does not generate referrals or participant enquiries. Growth comes from being found when people search for support, from referral relationships and from your reputation. Choose the platform that fits your operations, then treat marketing as a separate job with its own tools.
Sources & vendor links: Information here is drawn from each provider’s official website, reviewed June 2026. Pricing and features change, so verify current details directly: Lumary · Brevity.
Disclaimer: This article is general information only, current as at the date shown above, and is not financial, legal, clinical or professional advice, nor a recommendation or endorsement of any product, service or provider. Features, pricing and availability change frequently — verify current details directly with each provider before making a decision. All product and company names, logos and trademarks are the property of their respective owners, and their mention does not imply any affiliation with, or endorsement by, NDIS Growth. To the extent permitted by law, NDIS Growth accepts no liability for any loss arising from reliance on this information.A specialist reviews your visibility against the providers competing in your catchment, and sends a written growth plan within two business days. You keep it either way.