The short answer: these two are not direct competitors, so picking between them depends on your role. Careview is admin software built for NDIS plan managers and support coordinators (invoicing, budget tracking, claiming), with a participant companion app called Careview Advantage. Lumary is enterprise operations software for mid-to-large disability and aged care providers, built on Salesforce, covering rostering, service delivery, billing and compliance. If you process invoices and manage plans, look at Careview. If you employ support workers and run shifts, look at Lumary. The detail is below.
Careview and Lumary turn up in the same searches because both sit in the NDIS software category and both touch claiming and compliance. That is where the similarity ends. They are built for different jobs and, in most cases, for different people inside the sector. Comparing them feels like comparing accounting software with a customer relationship platform: there is some overlap at the edges, but you would not pick one to do the other’s main job.
In our experience running campaigns for providers, the confusion is usually a sign that someone is still working out what their core problem is. A plan management business with a growing invoice pile has a very different software problem to a Supported Independent Living (SIL) provider rostering 60 support workers across a dozen houses. Naming the problem first makes the choice obvious.
Careview is an Australian NDIS software company founded in 2018. According to its own site, it now supports more than 143,000 NDIS users across over 800 organisations. It is built primarily for plan managers, support coordinators and providers who handle the funding and admin side of the scheme, not for running a roster of support workers.
Careview is really a family of products rather than a single app:
So the earlier framing that “Careview is just a participant app” is too narrow. Careview Advantage is one piece. The core business is plan management and support coordination software. (Careview’s product pages set out each tool.)
Lumary describes itself as Australia’s leading care management software for disability and aged care, and it is built natively on Salesforce, with Salesforce named as a partner and investor. It is an enterprise platform for mid-to-large providers: the kind of organisation that delivers services, employs workers and needs one system tying together participant records, rostering, billing, claiming, compliance and reporting.
The scale claims on Lumary’s site tell you who it is for: more than 200 providers, over 500,000 care recipients, more than 80,000 healthcare workers using it, and around $6 billion in annual NDIS funding processed through the platform. That is enterprise territory. An independent review by the Home Care Providers Association describes it as best suited to organisations managing 50 or more participants across multiple sites, with implementation typically taking three to six months and pricing sitting at the enterprise tier.
| Careview | Lumary | |
|---|---|---|
| Primarily for | Plan managers, support coordinators, providers doing the funding and admin side | Mid-to-large disability and aged care providers delivering services |
| Core job | Invoice processing, budget tracking, NDIS claiming, plan oversight | End-to-end operations: rostering, service delivery, billing, compliance, reporting |
| Built on | Cloud platform with PRODA and PACE API integrations | Salesforce (partnered with and invested in by Salesforce) |
| Participant access | Careview Advantage app for funding visibility | Provider and worker tools; participant-facing varies by setup |
| Best fit size | Plan management and support coordination businesses of any size | 50+ participants, multiple sites, complex rostering |
| Pricing | Per the vendor; confirm directly | Custom, enterprise tier; 3 to 6 month implementation |
Read down the “core job” row and the point lands: one is admin and claiming software, the other is an operations platform. They are not two answers to the same question.
Careview is the natural fit. Its strengths are exactly your daily grind: getting invoices in, checking them against budgets, claiming through PRODA and PACE, and keeping participants informed without a phone call for every transaction. Lumary would be heavy and expensive for this, because you are paying for rostering and service-delivery machinery you would not use.
This is where Lumary earns its place, and where it should be compared against other provider platforms rather than against Careview. If you are rostering staff, interpreting the SCHADS award, costing shifts and claiming for delivered supports, you need an operations system. Careview on its own does not roster workers.
The relevant tool is Careview Advantage, and only if your plan manager already uses Careview, since the app draws on their data. It gives you visibility of funding and invoices. You would not buy Lumary; it is not sold to participants.
The honest answer is: at claiming and compliance. Both have to work with the NDIA’s payment systems, and that machinery changed recently. PRODA has been retired in favour of myID and Relationship Authorisation Manager, and providers now make payment claims through the myplace provider portal, with bulk claim upload for participants on PACE, the NDIA’s newer computer system (see the NDIS provider portal guidance). Any software you choose, Careview or Lumary, has to keep pace with those changes. When you shortlist, ask each vendor directly how they handle PACE claiming and the myID transition, because that is the plumbing that breaks if it is not maintained.
We are a marketing agency, not a software reseller, so we have no horse in this race. The advice we give providers is the same one we would give a friend: pick the software by the job, not by the brand that ranks highest. Write down your single biggest operational pain (too many unprocessed invoices, or shifts that take a day to roster, or claims getting rejected), then match the tool to that. Careview and Lumary usually solve different pains, which is why the “versus” framing rarely settles anything on its own.
If you are weighing up provider operations platforms specifically, Lumary belongs in a list with SupportAbility, AlayaCare, Brevity and CareMaster, not against Careview. Our best NDIS software guide compares those provider platforms, and our plan management software guide covers the funding-and-admin side where Careview sits. For Lumary-specific options, see Lumary alternatives.
Once your operations are sorted, the next problem is referrals. We help NDIS providers get found by the participants searching for them.
Not directly. Careview is admin and claiming software built mainly for plan managers and support coordinators, with a participant app called Careview Advantage. Lumary is enterprise operations software for mid-to-large disability and aged care providers, built on Salesforce. They mostly solve different problems, so the right choice depends on your role rather than on which brand is “better”.
Careview is an Australian NDIS software company founded in 2018 that says it supports over 143,000 NDIS users across more than 800 organisations. It is a family of products: Streamline for OCR invoice processing, NDIS SyncPro for PRODA and PACE claiming, Careview Connect for support coordinators, and Careview Advantage, the participant app for tracking funding and invoices.
Lumary is enterprise care management software built natively on Salesforce, aimed at mid-to-large disability and aged care providers. It covers participant records, rostering, billing, claiming, compliance and reporting in one system. Its own figures cite 200+ providers and around $6 billion in annual NDIS funding processed. An independent review suggests it suits organisations with 50 or more participants across multiple sites, with a three to six month implementation.
If you process invoices, track budgets and claim, that is plan management and support coordination work, so Careview fits. If you employ support workers and need to roster shifts and run service delivery end to end, that is operations work, so Lumary (or a comparable provider platform) fits. Name your single biggest pain first, then match the tool to it.
Other provider operations platforms like SupportAbility, AlayaCare, Brevity and CareMaster, rather than against an admin or plan management tool. See our best NDIS software guide for that comparison.
Sources & vendor links: Information here is drawn from each provider’s official website, reviewed June 2026. Pricing and features change — verify current details directly: Lumary · Brevity · SupportAbility · CareMaster · Careview.
Disclaimer: This article is general information only, current as at the date shown above, and is not financial, legal, clinical or professional advice, nor a recommendation or endorsement of any product, service or provider. Features, pricing and availability change frequently — verify current details directly with each provider before making a decision. All product and company names, logos and trademarks are the property of their respective owners, and their mention does not imply any affiliation with, or endorsement by, NDIS Growth. To the extent permitted by law, NDIS Growth accepts no liability for any loss arising from reliance on this information.A specialist reviews your visibility against the providers competing in your catchment, and sends a written growth plan within two business days. You keep it either way.